Return & Exchange Policy
We accept returns on new, unopened, and unused merchandise in its original packaging and unbroken inner and/or outer seal within 5 calendar days of receiving your order (based on tracking delivery date).
Sale-priced items, purchases with a discount code, and promotional purchases are considered final sale. These items and/or purchases cannot be returned and are not eligible for a refund or store credit.
- For hygienic reasons, we can only accept items that are unopened and unused, in brand new condition with the original wrap and/or seal.
- Opened and/or used items cannot be returned, exchanged, or refunded.
- If the returned items are opened and/or used, a refund will not be issued and the item(s) will not be mailed back to the customer. If a re-delivery is requested, an additional shipping/handling fee will be paid by the customer.
- We cannot accommodate exchanges at this moment.
Please email us at firstname.lastname@example.org within 5 calendar days of receiving your order to initiate the return process.
- Return requests must be initiated within 5 calendar days of receiving your order.
- Returns made without a Return Number will not be processed.
- Return shipping costs are paid by the customer.
- Please note we cannot be responsible for items lost or damaged during shipping back to us. We highly recommend using a reputable courier with a reliable tracking service.
LivingStore is not responsible for lost or stolen packages, or shipments.
Once we receive the returned items in new, unopened, unused, and original condition, a refund will be processed within 5 business days.
- You will receive a notification email when the refund has been processed.
- Please allow 3-5 business days for the refunded amount to reflect in your original form of payment.
- The original shipping costs (if any) will not be refunded.
Orders cannot be cancelled or modified once it has been processed and/or shipped.
- Order cancellations/modifications may be subject to a processing/handling fee.
Please note prices and shipping rates are subject to change without notice.
- We cannot accommodate price adjustments on previous orders.
Digital gift cards, once issued, are non-refundable, and cannot be redeemed for cash.
- The return policies on this page apply to purchases made using a gift card as the form of payment.
- Refunds on eligible items purchased using a gift card will be issued in the form of a store credit.
- If an address is entered incorrectly at the time of purchase, we will resend your item for an additional shipping fee upon request.
- In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from our courier partners and item(s)/ parcel is returned to Living Store, we will cancel and refund the order.
- Re-delivery request shall NOT be entertained. A fresh new order has to be re-submitted.
Should you have any problems or inquiries regarding our Return Policy, please feel free to drop us a note at email@example.com. We welcome your suggestions.